Customer Service Representative

1 week ago


Southfield, Michigan, United States Credit Acceptance Full time
About the Role

Credit Acceptance is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a critical role in promoting great service, encouraging consumers to bring their accounts current, and resolving escalated issues.

Key Responsibilities
  • Efficiently and accurately handle calls and assist consumers in building a better financial future by providing personalized solutions to their concerns, answering questions to help them understand their account, and removing barriers to help them make on-time payments.
  • Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable.
  • Professionally and respectfully provide exceptional customer service during every phone call.
  • Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
  • Support additional customer service requests (ie: customer call backs, email follow-ups, etc.).
Requirements
  • High school diploma or GED.
  • High-speed internet connection with a minimum of 15mbps download speed.
Preferred Qualifications
  • Previous customer service experience in a call center environment.
  • Experience in the finance or automotive industry.
  • Experience in any position where you had to demonstrate excellent communication skills.
What We Offer
  • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits that make us a Great Place to Work.
  • Targeted compensation: $16.00-$18.00/hour based on experience.
  • Uncapped monthly bonus potential based on individual performance.
Our Company Values

To be successful in this role, Team Members need to be:

  • Positive by maintaining resiliency and focusing on solutions.
  • Respectful by collaborating and actively listening.
  • Insightful by cultivating innovation, accumulating business and role-specific knowledge, demonstrating self-awareness, and making quality decisions.
  • Direct by effectively communicating and conveying courage.
  • Earnest by taking accountability, applying feedback, and effectively planning and priority setting.


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