Customer Service Representative

4 days ago

Southfield, Michigan, United States Hart Medical Equipment Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hart Medical Equipment. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.

Key Responsibilities:

  • Assist customers with their inquiries and concerns in a professional and courteous manner.
  • Provide product and service information to customers, including pricing and availability.
  • Process customer orders and requests in a timely and efficient manner.
  • Work with the dispatch team to coordinate equipment delivery and service.
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Provide customers with product and service information.
  • Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
  • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
  • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
  • Understanding and striving to meet or exceed department metrics while providing excellent customer service.
  • Making sales or recommendations for products or services that may complement client needs, as applicable.
  • Other duties as assigned by management.

Retail Responsibilities:

  • Greet customers as they enter the store.
  • Keep the showroom and the shelf inventory clean, rotated and in order.

Requirements:

  • High school diploma or general education degree (GED).
  • 6 months of relevant customer service experience preferred.

Skills and Abilities:

  • Excellent interpersonal, written and oral communication skills.
  • Customer service orientation.
  • Attention to detail.
  • Good data entry skills.
  • Proficiency with computers, with strong typing skills.
  • Ability to work in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

Equal Opportunity Employer:

Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws.

Reasonable Accommodation:

Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

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