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16 hours ago
At Crescent Services, we offer a competitive salary of $45,000 - $60,000 per annum for the position of Customer Service Liaison.
Job Description:
We are seeking an experienced Front Desk Agent to join our team at Crescent Services. As a Customer Service Liaison, you will be responsible for providing exceptional levels of service to our guests during their stay with us.
The ideal candidate will have strong commercial/business awareness and demonstration of sales capabilities, as well as excellent supervisory, inter-personal, and communication skills.
Key Responsibilities:
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maximize sales revenues through up-selling and marketing programs
- Ensure shift teams have current knowledge of hotel products, services, pricing, and special promotional offers
- Advise shift teams of any special events or VIP guests in the hotel that day
Required Skills and Qualifications:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
Benefits:
- A competitive salary package
- Ongoing training and development opportunities
- A supportive and dynamic work environment
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