Customer Service Liaison

16 hours ago


Bloomfield Hills, Michigan, United States Crescent Services Full time

At Crescent Services, we offer a competitive salary of $45,000 - $60,000 per annum for the position of Customer Service Liaison.

Job Description:

We are seeking an experienced Front Desk Agent to join our team at Crescent Services. As a Customer Service Liaison, you will be responsible for providing exceptional levels of service to our guests during their stay with us.

The ideal candidate will have strong commercial/business awareness and demonstration of sales capabilities, as well as excellent supervisory, inter-personal, and communication skills.

Key Responsibilities:

  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maximize sales revenues through up-selling and marketing programs
  • Ensure shift teams have current knowledge of hotel products, services, pricing, and special promotional offers
  • Advise shift teams of any special events or VIP guests in the hotel that day

Required Skills and Qualifications:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills

Benefits:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment


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