Business Development Supervisor

3 days ago


Newark, New Jersey, United States Haddad Plumbing & Heating Full time
About the Role

Haddad Plumbing & Heating Inc. has an exciting opportunity for a Service Manager to oversee our service department's day-to-day activities, including sales, budget, operations, and customer service experience.

Key Responsibilities
  • Develop and implement strategies to achieve service department sales and profitability targets.
  • Address operational, employee, and customer issues in a timely and efficient manner.
  • Process invoices accurately and efficiently to ensure seamless financial transactions.
  • Establish and maintain service inventory policies to meet company objectives.
  • Manage seasonal fluctuations by promoting routine maintenance to sustain business momentum.
  • Maintain and administer the service technician commission plan to drive exceptional performance.
  • Conduct regular ride-alongs to guarantee adherence to procedures and maximize customer satisfaction.
  • Lead and coach team members to achieve peak performance, encourage continuous improvement, and foster a positive work environment.
  • Coordinate training programs for technicians and employees to enhance skills and expertise.
  • Dynamic adjustments to manpower allocation based on customer demand and approved schedules.
  • Swiftly address customer complaints and satisfaction issues to uphold high-quality service standards.
  • Enforce truck inspections and dress code compliance to ensure a professional image.
  • Gather site information for proposal preparation following company guidelines.
Requirements
  • Bachelor's degree or equivalent; 10+ years of experience.
  • 5+ years of experience in the HVAC/Plumbing industry.
  • 3+ years of management experience.
  • Microsoft Office proficiency.
  • Excellent communication skills.
  • Clean driving record and valid driver's license.


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