Business Development Associate

5 days ago

Newark, New Jersey, United States Grameen America Inc. Full time
Community Development Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Community Development Associate. This is an entry-level position that plays a critical role in increasing the branch's membership base through various community outreach activities, building new relationships within the community, and maintaining existing ones.

The ideal candidate will be a strong leader with the ability to lead and build cohesive member groups, facilitate weekly meetings and trainings, navigate various technology platforms, and manage data entry. The successful candidate will have excellent customer service skills, a high level of integrity, professionalism, punctuality, discipline, and attention to detail.

Key Responsibilities:

  • Outreach & Recruitment: Spread awareness of the Grameen America lending program through community outreach activities and organizing to attract and recruit new members.
  • Grow member base to achieve designated membership growth targets.
  • Maintain accurate documentation of all member searches and other recruiting activities.
  • Follow all company standards pertaining to recruitment activities.

Relationship Management:

  • Set and manage member expectations regarding program participation (regular meeting attendance and loan repayment).
  • Build meaningful relationships with members.
  • Provide quality customer service support when dealing with members to ensure member satisfaction.
  • Facilitate regular group meetings (virtually and in person); model high engagement behaviors such as starting and finishing meetings on time, using camera when virtual, treating all participants with respect.
  • Manage effective communication with members including via phone, text, email and in person engagement.
  • Provide trainings pertaining to a variety of topics relating to Business and professional development, support the "whole" entrepreneur.
  • Resolve member concerns, issues, and questions in a timely and professional manner.
  • Treating all participants with respect and bringing a high level of energy to every interaction with participants.

Financial Management:

  • Monitor members' loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
  • Maintain accurate records for all transactions within member center and branch (such as proper cash matching and posting, compliance with required notifications, etc.).
  • Accurately input and track members loan payments and other relevant data in appropriate systems.
  • Responsible for collection and recovery of all due loan repayments in their respective loan portfolio, including working with the member to develop a plan to address and resolve any financial challenges.

Requirements:

  • Proficiency in English required.
  • Excellent customer service skills with strong written and communication skills.
  • High level of integrity, professionalism, punctuality, discipline, and attention to detail.
  • Basic logical reasoning and numeric skills.
  • Ability to work independently and with a team-player mentality.
  • Openness to receiving positive and negative feedback.
  • Flexible schedule to accommodate availability of members, center meeting facilitation, info. sessions etc. (Including sometimes adjusting hours to early mornings/late evenings and attendance at weekend events)

What We Offer:

  • Medical, dental, and vision insurance plans
  • Generous Paid Time Off options for vacation, sick, and personal days
  • Paid Holiday Schedule
  • 401K retirement savings plans
  • Flexible Spending Account (FSA)
  • Training
  • Opportunity for advancement
  • And more

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant's race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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