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Retail Operations Manager
2 months ago
Become a part of SecureSpace as a Retail Operations Manager and take on a rewarding role where you can significantly influence the lives of customers daily. As a vital member of our innovative and inclusive team, you will be instrumental in driving our company's growth as we aim to expand our locations significantly in the coming years. Prepare for competitive compensation, a balanced work/life schedule, and plentiful opportunities for professional advancement.
What sets a Retail Operations Manager at SecureSpace apart from other management roles?
- We prioritize internal promotions. With numerous new locations opening soon, there are ample chances for career progression. A significant percentage of our District Coordinators began their journey as Retail Operations Managers.
- Over half of our customer interactions are conducted online, facilitated by our dedicated customer support team, ensuring clients arrive at your location ready to engage.
- Our facilities are entirely owned and operated, eliminating the complexities of managed properties.
- All auctions are conducted online, streamlining the process and enhancing efficiency.
- Collaborate with your team to develop your work schedules, ensuring your voice is heard and respected.
To enhance your experience, we offer a sign-on bonus, distributed in two payments upon reaching specific milestones in your employment.
Retail Operations Manager Responsibilities:
- Surpassing sales targets by effectively marketing unit rentals, warranties, moving supplies, and securing positive customer feedback.
- Assisting new clients throughout the rental process, ensuring seamless and efficient transactions.
- Proactively reaching out to potential customers to confirm their moving dates and secure their storage units.
- Managing overdue accounts and efficiently handling the necessary paperwork related to the lien and auction processes.
- Delivering outstanding customer service to existing clients, consistently striving to exceed their expectations.
- Conducting regular property inspections to maintain security, cleanliness, and overall upkeep, including tasks such as checking locks, cleaning units, restocking supplies, and performing light maintenance.
- Effectively communicating updates, results, and recommendations to the District Manager and Leadership Team.
Retail Operations Manager Skills and Experience:
- Ability to navigate the entire property, both indoors and outdoors, for customer tours, inventory management, and general maintenance tasks.
- Willingness to travel occasionally to other locations for scheduled shifts.
- Our office operates on weekends, but we strive to provide flexible scheduling to support a healthy work-life balance.
- A balanced work/life schedule allowing you to work five days a week by co-developing your schedule with your team.
- A supportive company culture with growth opportunities across the nation.
- Competitive starting salary plus monthly bonus potential.
- Paid Time Off and company holidays.
- 401(k) plan with a generous matching contribution.
- Comprehensive Medical, Dental, and Vision Benefits.
- Complimentary 10x15 Self Storage Unit.
