Customer Operations Team Lead

4 weeks ago


Wichita, Kansas, United States Together Full time

Job Summary

We are seeking a highly motivated and experienced Customer Operations Team Lead to join our Personal Finance division on a 12-Month FTC basis. As a key member of our team, you will be responsible for delivering excellent customer service management, development, and leadership of a team of engaged and motivated customer service agents.

Key Responsibilities:

  • Develop and implement strategies to drive customer satisfaction and loyalty
  • Lead and manage a team of customer service agents to achieve high levels of performance and customer satisfaction
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution
  • Monitor and analyze customer feedback and sentiment to inform business decisions
  • Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills

Requirements:

  • Proven experience in customer service leadership and management
  • Strong communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Experience with CRM systems and process improvement initiatives
  • Knowledge of financial services industry and regulatory requirements

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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