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Customer Service Team Lead

2 months ago

Wichita, Kansas, United States Cox Enterprises Full time
About the Role

Cox Enterprises is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.

Key Responsibilities
  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and loyalty.
  • Develop and implement strategies to improve customer service metrics, such as first call resolution and customer satisfaction.
  • Coach and develop team members to improve their customer service skills and knowledge.
  • Collaborate with other departments, such as sales and marketing, to ensure seamless customer experiences.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and productivity.
Requirements
  • 3+ years of experience in a customer-facing role, with a minimum of 1 year in a leadership position.
  • Exceptional customer service and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

Cox Enterprises offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.