Customer Service Team Lead
2 months ago
Are you a motivated and experienced customer service professional looking for a new challenge? We are seeking a Customer Service Team Lead to join our team at MCI Military Recruitment.
Job Summary:The Customer Service Team Lead will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. This is a management-level position that requires strong leadership and communication skills.
Key Responsibilities:- Lead a team of customer service representatives, providing coaching and guidance to ensure exceptional customer experiences.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Provide training and development opportunities to team members to enhance their skills and knowledge.
- Minimum of 3 years of customer service experience, with at least 1 year in a leadership role.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to analyze customer feedback and metrics.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong knowledge of customer service principles and practices.
- Experience in a call center or customer service environment.
- Knowledge of customer relationship management (CRM) software.
- Ability to work in a team environment, with a focus on collaboration and communication.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application today.
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