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Front End Team Lead

2 months ago

Wichita, Kansas, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and experienced Front End Supervisor to join our team at HomeGoods. As a Front End Supervisor, you will be responsible for leading the frontline team to promote a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities
  • Customer Experience: Promote a highly satisfied customer experience by ensuring that all customers receive exceptional service and support.
  • Team Leadership: Lead and develop a high-performing team of frontline associates to achieve sales goals and customer satisfaction targets.
  • Training and Development: Provide training and coaching to frontline associates on policies, procedures, and customer service skills.
  • Operations Management: Manage the day-to-day operations of the frontline, including cash handling, inventory management, and loss prevention.
  • Communication: Communicate effectively with customers, associates, and management to ensure seamless execution of sales floor operations.
  • Problem Solving: Address customer complaints and concerns in a professional and courteous manner.
  • Inventory Management: Manage inventory levels and merchandise displays to ensure a visually appealing and well-stocked sales floor.
  • Loss Prevention: Implement and maintain loss prevention measures to prevent shrinkage and protect company assets.
  • Adaptability: Adapt to changing sales floor conditions and customer needs in a fast-paced retail environment.
Requirements
  • Education: High school graduate or equivalent degree preferred.
  • Experience: Previous retail or supervisory experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Availability: Available to work flexible hours, including evenings and weekends.