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Service Operations Supervisor

2 months ago


Fremont, California, United States AutoNation Full time
Position Overview

The Service Drive Manager plays a crucial role in the customer experience by welcoming clients and gathering essential details required for addressing their vehicle issues. This position is pivotal in ensuring that all customer interactions are handled with care and professionalism.

Key Responsibilities
  • Greet customers promptly and courteously.
  • Collect and document necessary information regarding vehicle repairs.
  • Facilitate communication between customers and technicians to ensure clarity and satisfaction.
  • Monitor the progress of repairs and keep customers informed throughout the process.
  • Ensure that all customer concerns are addressed effectively and efficiently.
Desired Skills

The ideal candidate will possess strong interpersonal skills, a customer-focused mindset, and the ability to manage multiple tasks simultaneously while maintaining a high level of service quality.