Front Office Supervisor
4 weeks ago
Overview
The Front Office Supervisor plays a vital role in ensuring the smooth operation of the hotel's front desk, providing exceptional service to guests, and maximizing room revenue and occupancy.
Responsibilities
- Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
- Monitor and maintain the front desk area, ensuring it is clean, organized, and well-maintained.
- Collaborate with other hotel departments to ensure seamless communication and service delivery.
- Perform administrative tasks, such as data entry, reporting, and record-keeping, as required.
- Stay up-to-date with hotel policies, procedures, and services, ensuring accurate information is provided to guests.
- Identify and address any operational issues, implementing solutions to improve service delivery and guest satisfaction.
Qualifications
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role, preferably in a supervisory capacity.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and address operational issues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Working Conditions
The Front Office Supervisor will work in a fast-paced hotel environment, with frequent interactions with guests and colleagues. The role requires the ability to work in a team-oriented environment, with a focus on providing exceptional service and ensuring the smooth operation of the front desk.
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