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Front Office Supervisor

2 months ago

Fremont, California, United States Highgate Full time

Job Summary

The Front Office Supervisor is a key member of the Highgate Hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a strong focus on customer satisfaction, attention to detail, and effective communication skills.

Key Responsibilities

  • Guest Service
    • Greet and welcome guests in a friendly and professional manner.
    • Respond to guest inquiries and resolve issues in a timely and efficient manner.
    • Provide accurate information about hotel services, facilities, and amenities.
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment.
    • Process guest check-ins and check-outs, handling room assignments and key cards.
    • Handle guest requests and complaints in a professional and courteous manner.
  • Team Leadership
    • Supervise and train front desk staff, providing guidance and support as needed.
    • Monitor and maintain front desk performance, identifying areas for improvement.
    • Collaborate with other hotel departments to ensure seamless guest service.
  • Administrative Tasks
    • Manage front desk paperwork, including guest records and reports.
    • Process guest payments and handle cash handling procedures.
    • Maintain accurate records and reports, as required.

Requirements

  • Education
    • High school diploma or equivalent required.
    • College coursework in hospitality or a related field preferred.
  • Experience
    • Previous experience in a hotel or hospitality setting preferred.
    • Strong customer service skills and experience working with guests.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask.
    • Strong problem-solving and conflict resolution skills.

Working Conditions

  • Ability to stand for long periods and move around the front desk area.
  • Ability to lift up to 20 pounds and push/pull carts as needed.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.