Customer Support Specialist

2 weeks ago


Cypress, California, United States APR Consulting Full time

APR Consulting is seeking a dedicated Customer Service Representative for a prominent client in the automotive sector.

LOCATION: Cypress, CA 90630

POSITION: Customer Service Representative

DURATION: Potential for conversion based on business requirements

SHIFT: 1st shift, flexibility required, either M-F, 8:00 AM – 5:00 PM, or M-F, 7:00 AM – 4:00 PM

PAY RATES:

  1. $22/hr. – base rate
  2. $22.50/hr. – bilingual Spanish

This position requires on-site presence.

Applicants must complete a typing skills assessment and a Microsoft Word and Excel test, achieving a minimum of 50 wpm and a 90% passing score respectively.

JOB RESPONSIBILITIES:

  • Handle inbound customer service inquiries (approximately 60+ calls daily)
  • Assist customers with account modifications (Due Date Changes, Address Changes, Name Changes, Extension Requests)
  • Support customers with monthly payment inquiries
  • Provide payoff quotes to customers and dealerships
  • Manage customer account information
  • Contribute to enhancing Customer Satisfaction scores (achieve qualitative objectives)
  • Act as a productive team member (meet quantitative objectives)
  • Maintain a positive and enthusiastic demeanor
  • Arrive on time and ready to work at the start of the shift

ASSIGNMENT OVERVIEW:

This role is ideal for individuals seeking an entry-level opportunity in Customer Service, Customer Accounts, or Automotive Finance.

DESIRED SOFT SKILLS:

  • Typing speed of 50-60 wpm
  • Proficiency in Microsoft Word and Excel
  • Strong verbal communication skills (clear and understandable)
  • Able to multitask (ability to talk and type simultaneously is essential)
  • Customer service oriented
  • Self-motivated
  • Eager to learn
  • Bilingual skills are advantageous

EDUCATION:

  • Associate's or Bachelor's degree preferred

About our Client:

A leading subsidiary in the automotive industry providing financing and leasing solutions for vehicles, motorcycles, power equipment, marine, aircraft, and related accessories.

About APR:

Since 1980, APR Consulting, Inc. has delivered professional recruiting and contingent workforce solutions to a diverse array of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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