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Customer Support Specialist

2 months ago


Cypress, California, United States APR Consulting Full time

APR Consulting is seeking a dedicated Customer Support Specialist for a prominent client in the automotive sector.

LOCATION: Remote

POSITION: Customer Support Specialist

DURATION: Potential for permanent placement based on business requirements

SHIFT: Day shift, flexibility required, options include M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM

COMPENSATION:

  1. $22/hour base salary
  2. $22.50/hour for bilingual Spanish speakers

This position is ON-SITE.

Applicants must complete a typing skills assessment and a Microsoft Word and Excel evaluation, achieving a minimum of 50 wpm and a 90% score in Word and Excel.

KEY RESPONSIBILITIES:

  • Handle inbound customer service inquiries (approximately 60+ calls daily)
  • Assist customers with account modifications (e.g., due date changes, address updates, name changes, extension requests)
  • Support customers with monthly payment inquiries
  • Provide payoff quotes to customers and dealerships
  • Manage customer account inquiries
  • Contribute to enhancing Customer Satisfaction scores (achieve qualitative targets)
  • Act as a productive team member (meet quantitative goals)
  • Maintain a positive and enthusiastic demeanor
  • Arrive on time and prepared for work at the start of the shift

POSITION OVERVIEW:

This role is ideal for individuals seeking an entry-level opportunity in Customer Service, Customer Accounts, or Automotive Finance.

DESIRED SKILLS:

  • Typing speed of 50-60 wpm
  • Proficient in Microsoft Word and Excel
  • Strong verbal communication skills (clear and understandable)
  • Able to multitask (capable of talking and typing simultaneously)
  • Customer service-oriented mindset
  • Self-motivated and proactive
  • Eager to learn and develop
  • Bilingual abilities are a plus

EDUCATION:

  • Associate's or Bachelor's degree preferred

About our Client:

A leading provider in the automotive industry, specializing in financing and leasing solutions for vehicles, motorcycles, power equipment, marine, aircraft, and related accessories.

About APR:

Since 1980, APR Consulting, Inc. has delivered professional recruiting and contingent workforce solutions to a diverse array of clients across various industries.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.