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Customer Support Specialist
2 months ago
APR Consulting is seeking a dedicated Customer Support Specialist for a prominent client in the automotive sector.
LOCATION: Cypress, CA 90630
POSITION: Customer Support Specialist
DURATION: Potential for conversion based on business requirements
SHIFT: 1st shift, flexible schedule required, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM
COMPENSATION:
- $22/hr. base salary
- $22.50/hr. for bilingual Spanish speakers
This position is on-site.
A typing skills assessment and a Microsoft Word and Excel proficiency test are mandatory for all applicants. A minimum of 50 wpm typing speed and a 90% passing score in Word and Excel are required.
KEY RESPONSIBILITIES:
- Handle inbound customer service inquiries (approximately 60+ calls daily)
- Assist customers with account modifications (due date changes, address updates, name changes, extension requests)
- Provide information regarding monthly payments
- Deliver payoff quotes to customers and dealerships
- Support customers with their accounts
- Contribute to enhancing Customer Satisfaction scores (achieve qualitative objectives)
- Be a productive member of the department (meet quantitative objectives)
- Maintain a positive and enthusiastic demeanor
- Arrive on time and prepared to work at the start of the shift
ASSIGNMENT OVERVIEW:
This role is ideal for individuals seeking an entry-level opportunity in Customer Service, Customer Accounts, or Automotive Finance.
DESIRED SOFT SKILLS:
- Typing speed of 50-60 wpm
- Proficient in Microsoft Word and Excel
- Exceptional verbal communication skills (clear and understandable)
- Able to multitask (ability to converse and type simultaneously is essential)
- Customer service-oriented mindset
- Self-motivated and proactive
- Willingness to learn
- Bilingual abilities are advantageous
EDUCATION:
- Associate's or Bachelor's degree preferred
About our Client:
A leading subsidiary in the automotive industry, specializing in financing and leasing solutions for vehicles, motorcycles, power equipment, marine, aircraft, and related parts and accessories.
About APR:
Since 1980, APR Consulting, Inc. has been providing professional recruiting and contingent workforce solutions to a diverse array of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
