Technical Support Specialist
2 weeks ago
POSITION: IT SUPPORT ANALYST
WORK SCHEDULE: Monday to Friday, 7:30 AM - 4:30 PM
Hybrid work model available post-training (3 days onsite, 2 days remote)
EMPLOYMENT TYPE: Permanent Full-Time
WORK LOCATION: Cypress, CA
SALARY: $70,000 - $74,000 plus bonuses
SECTOR: Manufacturing and Distribution
ABOUT THE COMPANY
DirectedLINK is a prominent player in the manufacturing and distribution sector, recognized as a Fortune 500 company. The organization is dedicated to producing and distributing essential goods for the construction industry.
· Fostering a collaborative and team-oriented culture
· Opportunities for professional advancement
· Minimal reliance on outsourcing
POSITION SUMMARY: The IT Support Analyst plays a crucial role in delivering exceptional customer service to end-users by providing effective solutions to a variety of technology-related issues. This role serves as the primary support level for internal customers, ensuring their technology needs are met efficiently.
QUALIFICATIONS:
· A Bachelor’s Degree or equivalent professional experience in a relevant field is required
· IT certifications or comparable work experience are preferred
· A minimum of 3 years’ experience in supporting desktop and application technologies is essential, including familiarity with Dell and Lenovo laptops, HP printers, Datamax printers, and handheld scanners
· Preferred experience of at least 2 years with the following technologies:
- Trend Micro Antivirus
- Citrix
- Active Directory
- Networking protocols: TCP/IP, DNS, DHCP, WINS
- VPN client setup
- Microsoft Exchange/Outlook: rule creation
- Microsoft Excel: knowledge of Macros and formulas
- SQL or Microsoft Access databases
- Remote support tools, preferably Bomgar
· Strong proficiency in Windows operating systems and desktop productivity applications such as MS Office is required.
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