Technical Support Specialist

2 weeks ago


Cypress, California, United States DirectedLINK Full time
Job Overview

POSITION: IT SUPPORT ANALYST

WORK SCHEDULE: Monday to Friday, 7:30 AM - 4:30 PM

Hybrid work model available post-training (3 days onsite, 2 days remote)

EMPLOYMENT TYPE: Permanent Full-Time

WORK LOCATION: Cypress, CA

SALARY: $70,000 - $74,000 plus bonuses

SECTOR: Manufacturing and Distribution

ABOUT THE COMPANY

DirectedLINK is a prominent player in the manufacturing and distribution sector, recognized as a Fortune 500 company. The organization is dedicated to producing and distributing essential goods for the construction industry.

· Fostering a collaborative and team-oriented culture

· Opportunities for professional advancement

· Minimal reliance on outsourcing

POSITION SUMMARY: The IT Support Analyst plays a crucial role in delivering exceptional customer service to end-users by providing effective solutions to a variety of technology-related issues. This role serves as the primary support level for internal customers, ensuring their technology needs are met efficiently.

QUALIFICATIONS:

· A Bachelor’s Degree or equivalent professional experience in a relevant field is required

· IT certifications or comparable work experience are preferred

· A minimum of 3 years’ experience in supporting desktop and application technologies is essential, including familiarity with Dell and Lenovo laptops, HP printers, Datamax printers, and handheld scanners

· Preferred experience of at least 2 years with the following technologies:

  • Trend Micro Antivirus
  • Citrix
  • Active Directory
  • Networking protocols: TCP/IP, DNS, DHCP, WINS
  • VPN client setup
  • Microsoft Exchange/Outlook: rule creation
  • Microsoft Excel: knowledge of Macros and formulas
  • SQL or Microsoft Access databases
  • Remote support tools, preferably Bomgar

· Strong proficiency in Windows operating systems and desktop productivity applications such as MS Office is required.



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