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Client Support Specialist
2 months ago
We are looking for a dedicated Client Support Specialist to enhance our customer service operations. In this role, you will be tasked with assisting clients by delivering comprehensive product and service information, as well as addressing account-related inquiries.
Key Responsibilities:
- Manage customer inquiries and resolve complaints effectively.
- Offer detailed information regarding our products and services.
- Diagnose and address product-related issues and concerns.
- Maintain accurate documentation and update customer records following interactions.
- Continuously develop and refine a knowledge base of our dynamic products and services.
Required Qualifications:
- Prior experience in customer service, sales, or a related field.
- Strong ability to establish rapport with clients.
- Proficient in prioritizing tasks and managing multiple responsibilities.
- Exhibit a positive and professional attitude.
- Exceptional written and verbal communication skills.
