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Customer Support Specialist

2 months ago


Cypress, California, United States APR Consulting Full time

Position Overview:

APR Consulting is seeking a dedicated Customer Service Representative to support one of our prominent clients in the automotive sector.

Location: Cypress, CA

Role: Customer Service Representative

Duration: Potential for conversion based on business requirements

Shift: 1st shift, flexible hours, either M-F, 8:00 AM – 5:00 PM or M-F, 7:00 AM – 4:00 PM

Compensation:

  1. $22/hr. – base salary
  2. $22.50/hr. – for bilingual Spanish speakers

This position requires on-site attendance.

A typing skills assessment and proficiency tests in Microsoft Word and Excel are mandatory for all candidates. A minimum of 50 wpm typing speed and a 90% passing score in the tests are required.

Key Responsibilities:

  • Handle inbound customer service inquiries (approximately 60+ calls daily)
  • Assist customers with account modifications (e.g., due date changes, address updates, name changes, extension requests)
  • Support customers with their monthly payment inquiries
  • Provide payoff quotes to customers and dealerships
  • Manage customer account inquiries
  • Contribute to enhancing customer satisfaction metrics (achieve qualitative goals)
  • Be an effective team member (meet quantitative targets)
  • Maintain a positive and enthusiastic demeanor
  • Arrive on time and prepared for work at the start of the shift

Ideal Candidate Profile:

This role is perfect for individuals seeking an entry-level opportunity in Customer Service, Customer Accounts, or Automotive Finance.

Desired Skills:

  • Typing speed of 50-60 wpm
  • Proficient in Microsoft Word and Excel
  • Strong verbal communication skills (clear and understandable)
  • Able to multitask effectively (ability to talk and type simultaneously is essential)
  • Customer-focused mindset
  • Self-motivated and proactive
  • Willingness to learn
  • Bilingual abilities are advantageous

Educational Background:

  • Associate's or Bachelor's degree preferred

About Our Client:

Our client is a leading entity in the automotive industry, specializing in financing and leasing solutions for various vehicles and equipment.

About APR Consulting:

Since 1980, APR Consulting, Inc. has been providing professional recruitment and contingent workforce solutions across a wide range of industries and skill sets nationwide.

Equal Opportunity Employer:

APR Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.