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IT Support Specialist

2 months ago

Cypress, California, United States Genesis Global Workforce Solutions Full time

POSITION: IT SUPPORT ANALYST

WORK SCHEDULE: Monday to Friday / 7:30 AM - 4:30 PM

Hybrid work arrangement available following training

EMPLOYMENT TYPE: PERMANENT

WORK LOCATION: CYPRESS, CA

SALARY: $70,000 - $74,000 plus bonuses

SECTOR: MANUFACTURING AND DISTRIBUTION

ABOUT THE COMPANY

Genesis Global Workforce Solutions is a prominent player in the manufacturing and distribution sector, recognized as a Fortune 500 company. The organization excels in producing and distributing essential goods for the construction industry.

Key highlights include:

  • A collaborative and supportive company culture
  • Opportunities for professional growth
  • Minimal reliance on outsourcing

ROLE OVERVIEW: The IT Support Analyst plays a crucial role in delivering outstanding customer service to end-users by providing effective solutions to a variety of technology-related issues and facilitating training on technological tools. This position serves as the primary support contact for internal customers.

QUALIFICATIONS:

Required:

  • Bachelor's Degree or equivalent professional experience in a relevant field
  • Minimum of 3 years of experience in supporting desktop and application technologies, including Dell and Lenovo laptops, HP and Datamax printers, and handheld scanners

Preferred:

  • IT certifications or equivalent experience
  • Experience with applications and technologies such as:
    • Trend Micro Antivirus
    • Citrix
    • Active Directory
    • Networking protocols: TCP/IP, DNS, DHCP, WINS
    • VPN client configuration
    • Microsoft Exchange/Outlook: Rule creation
    • Microsoft Excel: Proficiency in Macros and formulas
    • SQL or Microsoft Access database management
    • Remote support tools, preferably Bomgar

Essential skills include a strong understanding of the Windows operating system and proficiency in desktop productivity software such as MS Office.