Hospital Automation Network Solutions Specialist

2 weeks ago

Allentown, Pennsylvania, United States Sound United Full time

Job Summary

The Hospital Automation Network Solutions Specialist is responsible for providing technical support and training to Masimo customers in their regional area, with occasional travel to other regions and remote support. Primary duties involve working on Proof of Concepts, key account support, and enhancing hospital automation solutions within key accounts. When scheduling permits, you may also perform installation of the company's network-based patient monitoring and other systems using LAN/WAN, WLAN, and VLAN topologies in various hospital environments.

Duties & Responsibilities

  • Assist in presales proof-of-concept activities
  • Implement service sales strategies
  • Assist with product sales and proposals as requested
  • Identify potential customer training issues and propose solutions
  • Be the customer advocate for all matters involving Service for Hospital Automation Solutions
  • Provide entire supplied system technical expertise and participate in technical training
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
  • Support/troubleshoot system problems
  • Receive and respond to telephone calls and emails from key accounts and end users
  • Document all complaints and failures per the Masimo Quality System
  • Initiate repair/replacement of failed and/or defective products
  • Convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing
  • Plan and implement the installation of network-based systems
  • Work with the clinical team to install and test systems
  • Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation
  • Have a complete and thorough knowledge of the product and contribute to the development of new concepts, theories, and principles to enhance existing and new product design
  • Conduct Biomed/IT training on Masimo systems
  • Work on multifaceted problems that may require new and creative thinking to complete the project
  • Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
  • Act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management
  • Function as an additional resource to the Tech Support team as needed for systems assistance
  • Able and willing to work in hospital environments
  • Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
  • Must be available for occasional international travel
  • During travel, must be able to lift up to 45 pounds of tools and equipment

Minimum Qualifications

  • Three or more years of Enterprise network experience
  • Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment
  • In-depth knowledge of IEEE wireless standards
  • Experience with wireless site surveys
  • Experience with spectrum analysis
  • In-depth knowledge of networking terms and concepts
  • Excellent networked systems troubleshooting skills
  • Working knowledge of VPN configurations and use
  • Established self-starter with excellent analytical and problem-solving skills
  • Strong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy
  • Knowledge of Microsoft Windows operating systems
  • Ability to communicate technical ideas clearly to both technical and non-technical audiences
  • Excellent and effective oral and written communication skills
  • Excellent multi-tasking capabilities
  • Demonstrated technical writing ability with good organizational skills
  • Flexible and able to 'change gears' to accomplish goals

Preferred Qualifications

  • Five or more years of Enterprise network experience
  • Experience with AirMagnet, Ekahau, or other site survey software
  • Knowledge of Linux operating systems
  • Understanding of medical terms and concepts
  • Medical or biomedical experience

Education

CCNA or equivalent is preferred. CWNA or equivalent is preferred.

Physical requirements/Work Environment

This position primarily works in hospital and hospital-like environments, including, but not limited to, patient rooms, data centers, etc. It requires frequent sitting, standing, walking, and lifting. Team members must be able to lift up to 50 lbs. Daily use of a computer and other computing and digital devices is required. May stand or sit for extended periods when installing, configuring, and troubleshooting systems, facilitating meetings, or walking in the facilities. Frequent local and domestic travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver's license is required. Occasional international travel is necessary, so the possession of or ability to obtain a valid passport is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

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