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IT Training Specialist

2 months ago

Allentown, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

We are seeking a highly skilled and experienced IT Training Specialist to join our team at St. Luke's Hospital. As an IT Training Specialist, you will be responsible for providing successful IT software training and IT support to a diversified audience for our major Healthcare Network's/IT Department's electronic healthcare record system.

Key Responsibilities
  • Develop a Strong Understanding of IT Systems: Develop a strong understanding of Information Technology (IT), Epic application(s), and third-party application(s) as implemented at St. Luke's Hospital.
  • Conduct Software Training Classes: Conduct in-person and virtual software training classes for the St. Luke's Hospital community of workforce members as assigned based on credentialing competency.
  • Facilitate Network Training: Facilitate network training and communication of changes, enhancements, and upgrade education.
  • Demonstrate Competency: Demonstrate competency in the curriculum and applications, demonstrating growth, development, and appropriate communication, in the application(s) and/or role(s) for which they are credentialed.
  • Identify and Recommend Adjustments: Identify and recommend adjustments and updates to educational documents and curriculum based upon direct observation of production usage and training environment and curriculum deficiencies.
  • Administer Competency Tests: Administer competency tests to end users.
  • Maintain Training Records: Maintain training records in the learning management system (My E-Learning) and IT systems as per guidelines.
  • Activate End User Production Access: Activate end user production access based upon successful completion and all training requirements.
  • Provide 1:1 Support: Respond to end users' needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning.
  • Provide IT Support: Provide 1:1 support to all levels of St. Luke's Hospital Network (both clinical and operational) on IT, Epic, and third-party application(s) utilizing their knowledge of technical processes, clinical and revenue workflows, and superior customer service skills.
Requirements
  • Bachelor's Degree: Bachelor's degree in education, instructional design, financial, clinical field, or equivalent combination of education and experience is required.
  • Experience: 2 years of experience as St. Luke's Hospital Credentialed Trainer in Ambulatory, Clinical, or Revenue applications and/or 2 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology.
  • Epic Principal Trainer Proficiency: Epic Principal Trainer Proficiency in Training Environment Build for one application within 6 months in position.
  • Active Participant: Active participant in assigned Support Team(s) meetings.
  • Demonstrated Knowledge: Demonstrated knowledge and comfort in fulfilling all levels of requested end user support.
Physical and Sensory Requirements

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 15 minutes at a time. Consistently lift, carry, and push objects up to 10 pounds. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.