Healthcare Software Product Support Specialist

5 days ago


Juneau, Alaska, United States FUJIFILM Corporation Full time

Job Summary:

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment.

The company's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery.

The Synapse Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record.

REiLI, Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image-processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence.

The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products.

This position is intended to be responsible for maintaining excellent customer satisfaction by working directly with healthcare information technology and medical imaging staff.

The successful candidate will gather and understand customer needs, install, and configure the software accordingly, train customer site personnel to serve as administrator of the software, and act as the primary contact for technical support.

They will also collaborate with the FUJIFILM Healthcare Americas Corporation (HCUS) engineering team to keep abreast of the software's continuously evolving functionality and will apply that knowledge to optimize the software performance at customer sites.

Key Responsibilities:

  • Takes responsibility for HCUS technical support cases and drives for closure leading to customer satisfaction.
  • Performs diagnostic troubleshooting leading to the identification of the root cause.
  • Utilizes Salesforce Service Cloud to manage customer support cases.
  • Installs and configures HCUS products at customer sites as part of implementation projects or other HCUS professional services.
  • Trains customers on the basic operation and maintenance of HCUS products.
  • Proactively supports multiple work assignments during high volume periods and prioritizes urgent requests with a high level of responsiveness.
  • Assesses product issues at customer sites and collaborates with the HCUS Development team to provide timely resolution of support cases.
  • Collaborates with HCUS colleagues for the continuous improvement of products and processes resulting in increased customer satisfaction.

Requirements:

  • Bachelor's degree in computer science, engineering, or another relevant technical field preferred.
  • 5+ years of experience in customer service and support for medical imaging or healthcare IT software and the associated clinical workflow.
  • Intermediate knowledge of DICOM, HL7, and other network communication protocols.
  • Intermediate knowledge of computer network technology and the Windows Server operating system.
  • Intermediate knowledge of relational databases and structured query languages (Oracle and SQL Server).
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong verbal and written communication skills to interface with various internal and external customers.
  • Demonstrated teamwork, interpersonal, and relationship building skills.
  • Dedication to customer service excellence.
  • Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.

Physical Requirements:

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.

Travel:

Occasional (up to 10%) travel may be required based on business need.


  • Solutions Architect

    3 weeks ago


    Juneau, Alaska, United States Rocket Software Full time

    Mainframe Modernization and Cloud Infrastructure SpecialistRocket Software is seeking a highly skilled Mainframe Modernization and Cloud Infrastructure Specialist to join our team. As a key member of our Application Modernization and Connectivity division, you will play a critical role in designing, architecting, and implementing solutions that support our...


  • Juneau, Alaska, United States Next Move Healthcare Full time

    Job Summary:We are seeking a skilled Clinical Support Specialist to join our team at Next Move Healthcare. As a Clinical Support Specialist, you will play a vital role in providing clinical support to healthcare providers, ensuring efficient patient care and maintaining clinic flow.Key Responsibilities:Accurately collect and document patient information,...


  • Juneau, Alaska, United States Rocket Software Full time

    About the RoleRocket Software is seeking a skilled Information Developer to join our global content team. As a key contributor, you will play a crucial role in creating high-quality content that supports customer needs and drives business success.Key ResponsibilitiesDevelop and maintain product content, including user guides, reference materials, and release...


  • Juneau, Alaska, United States Rocket Software Full time

    Rocket Software - Director of Global Demand GenerationJob Description Summary:We are a global leader in enterprise software solutions, serving CTOs, CISOs, CIOs, and other senior leaders across EMEA, AMER, and APAC. Our mission is to accelerate growth and drive demand generation through innovative marketing strategies that fuel our sales pipeline. As we...


  • Juneau, Alaska, United States Rocket Software Full time

    Job Title: Director, Demand GenerationJob Summary:Rocket Software is seeking a highly experienced and results-driven Director of Demand Generation to lead our global demand generation strategy and drive pipeline growth, customer acquisition, and revenue. As a key member of our marketing team, you will be responsible for developing and executing a...


  • Juneau, Alaska, United States Rocket Software Full time

    Job Title: Director, Demand GenerationJob Summary:Rocket Software is seeking a highly experienced and results-driven Director of Demand Generation to lead our global demand generation strategy and drive pipeline growth, customer acquisition, and revenue. As a key member of our marketing team, you will be responsible for developing and executing a...


  • Juneau, Alaska, United States Next Move Healthcare Full time

    Job SummaryWe are seeking a highly skilled Clinical Support Specialist to join our team at Next Move Healthcare. As a key member of our clinical support team, you will provide vital clinical support to healthcare providers, ensuring efficient patient care and maintaining clinic flow.The ideal candidate will have experience in a healthcare setting and possess...


  • Juneau, Alaska, United States CHS Inc Full time

    Job Title: Crop Protection Branded Focus Product SpecialistCHS Inc. is a leading global agribusiness owned by farmers, ranchers, and cooperatives across the United States that provides grain, food, and energy resources to businesses and consumers worldwide.About the RoleWe are seeking a highly motivated and experienced Crop Protection Branded Focus Product...


  • Juneau, Alaska, United States National Oceanic and Atmospheric Administration Full time

    Job SummaryThis position is located in the National Oceanic and Atmospheric Administration (NOAA); Alaska Regional Office (AKRO); Information Services Division (ISD), with 3 vacancies in Juneau, AK.This position is also announced under vacancy number NMFS AKRO-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want...


  • Juneau, Alaska, United States Aequor Technologies Full time

    Job OpportunityWe are seeking a skilled Clinical Healthcare Specialist to join our team at Aequor Technologies.Key Responsibilities:Provide high-quality patient care and support to individuals in need.Collaborate with medical professionals to develop and implement effective care plans.Conduct thorough assessments and evaluations to identify patient...


  • Juneau, Alaska, United States Oracle Full time

    Transform Your Career with Oracle NetSuiteOracle NetSuite is the world's leading provider of cloud-based business management software. We're looking for a Senior Sales Consultant to join our team and help us deliver innovative solutions to our customers.About the RoleAs a Senior Sales Consultant, you will be responsible for interacting with our prospective...


  • Juneau, Alaska, United States TotalMed Staffing Full time

    Job OverviewWe are seeking a skilled Registered Nurse to join our team as an Infusion Specialist. This is a unique opportunity to work with a reputable healthcare provider and contribute to the well-being of our patients.Key ResponsibilitiesAdminister medications and treatments to patientsMonitor patient health and respond to any changes or...


  • Juneau, Alaska, United States Rocket Software Full time

    Job DescriptionProgram Manager, Customer Solutions EngineeringRocket Software is seeking a seasoned Program Manager to lead the successful delivery of customer solutions through effective program management. As a pivotal role, you will be responsible for aligning program components with organizational strategy to deliver tangible benefits and value.The ideal...


  • Juneau, Alaska, United States Rocket Software Full time

    Job DescriptionProgram Manager, Customer Solutions EngineeringRocket Software is seeking a seasoned Program Manager to lead the successful delivery of customer solutions through effective program management. As a pivotal role, you will be responsible for aligning program components with organizational strategy to deliver tangible benefits and value.The ideal...


  • Juneau, Alaska, United States HealthEdge Full time

    Job DescriptionHealthEdge is seeking a highly skilled and experienced Senior Manager, Product Operations to join our empowered product team. As a key member of our team, you will be responsible for implementing and optimizing systems and processes to support product management, aggregating and synthesizing qualitative and quantitative customer feedback to...


  • Juneau, Alaska, United States Rocket Software Full time

    Job DescriptionAt Rocket Software, we're seeking a seasoned Program Manager to join our team. As a pivotal role, you'll be responsible for managing the successful delivery of Rocket solutions through effective program management.The ideal candidate will have a strong understanding of program management principles, with experience in managing high-profile,...


  • Juneau, Alaska, United States Rocket Software Full time

    Job DescriptionAt Rocket Software, we're seeking a seasoned Program Manager to lead the successful delivery of our solutions through effective program management. As a pivotal role, you'll be responsible for aligning program components with our organizational strategy to deliver tangible benefits and value.The ideal candidate will have a strong understanding...


  • Juneau, Alaska, United States Rocket Software Full time

    Job DescriptionJob Summary:The Program Manager will play a pivotal role in managing the successful delivery of Rocket solutions through effective program management. This role focuses on aligning program components with organizational strategy to deliver tangible benefits and value.Key Responsibilities:Develop and maintain a strategic roadmap for the...


  • Juneau, Alaska, United States Highmark Health Full time

    Job SummaryThis role will have dual responsibilities supporting Epic Clarity report writing and supporting one or more analytical aspects of the product management lifecycle.Key ResponsibilitiesSupporting report writing will include working with Business Intelligence and healthcare professionals to gather, organize, and present data to users.Present...


  • Juneau, Alaska, United States Oracle Full time

    Job Title: Senior Software ArchitectJob Summary:We are seeking a highly skilled Senior Software Architect to join our team at Oracle. As a key member of our software engineering division, you will play a critical role in defining and delivering our next-generation FinTech Data Platform.Key Responsibilities:Design and develop mission-critical software...