Information Developer III

2 weeks ago


Juneau, Alaska, United States Rocket Software Full time
About the Role

Rocket Software is seeking a skilled Information Developer to join our global content team. As a key contributor, you will play a crucial role in creating high-quality content that supports customer needs and drives business success.

Key Responsibilities
  • Develop and maintain product content, including user guides, reference materials, and release notes
  • Collaborate with product management, development, and customer support teams to ensure content accuracy and relevance
  • Participate in product grooming, planning, and development meetings to stay informed about product roadmap and requirements
  • Conduct user research and evaluate product interfaces to identify areas for improvement
  • Work with an editor and/or content strategist to ensure content quality and consistency
  • Develop blog posts, community articles, and white papers to contribute to customer success
Requirements
  • Bachelor's degree in Technical Communication, Journalism, English, or a related field
  • 5+ years of experience working as an Information Developer
  • Expertise in DITA and associated information development tools
  • Comprehensive understanding of minimalism and structured authoring
  • Understanding of software technologies and APIs
  • Ability to quickly learn new tools and technologies
  • Ability to think critically and propose content to address customer needs
  • Self-motivated, detail-oriented team player with excellent time-management and organizational skills
  • Fluent in spoken and written English
Preferred Qualifications
  • Knowledge of and ability to work in a command line interface
  • Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z
About Rocket Software

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.



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