Program Manager, Customer Solutions Engineering

16 hours ago


Juneau, Alaska, United States Rocket Software Full time
Job Description

Job Summary:

The Program Manager will play a pivotal role in managing the successful delivery of Rocket solutions through effective program management. This role focuses on aligning program components with organizational strategy to deliver tangible benefits and value.

Key Responsibilities:

  • Develop and maintain a strategic roadmap for the assigned program portfolio, ensuring each program aligns with Rocket's organizational goals.
  • Lead the development and adoption of metrics and KPIs to measure program performance, ensuring alignment with strategic objectives.
  • Partner with CSE Project Managers and CSE Delivery Engineering in Professional Services to optimize resource allocation across the program portfolio.
  • Drive the identification, documentation, and application of lessons learned across programs, promoting continuous improvement and best practices.
  • Provide leadership and direction to program teams, ensuring alignment with program objectives and high performance.
  • Foster a collaborative environment, building strong relationships among program team members, stakeholders, and cross-functional team members.
  • Mentor and support Project Managers assigned to workstreams, consolidating and summarizing information for program-level reporting.
  • Develop and implement comprehensive stakeholder engagement plans, ensuring clear communication and alignment with program objectives.

Requirements:

  • At least 15 years of industry experience in the software industry, including as a Program or Project Manager.
  • Bachelor's degree and Master's or equivalent experience.
  • Current program/project management certification from PMI or equivalent organization.
  • Strong Program Management skills and experience, with the ability to apply correct tools and processes when needed.
  • Demonstrated success mentoring and supporting other less experienced Project Managers.
  • Experience working with senior executives and managing stakeholder communications and expectations.
  • Hardworking teammate and collaborator with strong interpersonal skills to work cross-functionally with a diverse customer base and across geographies.
  • Committed to Rocket's core values of empathy, humanity, trust, and love.

What We Offer:

  • Extensive paid time off programs, including paid holidays, sick leave, and unlimited vacation time.
  • Healthcare coverage options to fit your needs.
  • Retirement savings with matching contributions by Rocket Software.
  • Life and disability coverage.
  • Leadership and skills training opportunities.
  • Two paid work days for off-site training.

EOE M/F/Vet/Disability:

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Accommodations:

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.



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