Customer Accounts Manager

2 days ago


Lakeland, Florida, United States Aaron's Family of Companies Full time
About the Role

We are seeking a highly skilled and motivated Customer Accounts Manager to join our team at Aaron's Family of Companies. As a key member of our customer-facing team, you will play a critical role in driving the success of our stores by leading the customer accounts department and achieving company standards for collections and lease renewals.

Key Responsibilities
  • Manage customer accounts, including maintaining updated customer information and documenting all customer payment appointments
  • Assist the General Manager with operational functions, such as account recommendations, payment frequency, and payment history
  • Build authentic customer relationships to support customers in their ownership goals and drive sales
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures
  • Perform other duties as assigned by management
Requirements
  • At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy
  • Ability to work a schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of college or two years of previous management experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
What We Offer

Aaron's Family of Companies offers a competitive compensation package, including a 401(k) Plan, Life Insurance, Medical, Dental, and Vision Insurance, Paid Time Off, Discounts and stock purchasing plan, and Direct Deposit. We are an equal opportunity employer and welcome applications from diverse candidates.



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