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Customer Accounts Manager

2 months ago

Lakeland, Florida, United States Aaron's Family of Companies Full time

Job Summary

Aaron's Family of Companies is seeking a highly skilled and motivated Customer Accounts Manager to join our team. As a key member of our sales and customer service team, you will be responsible for managing customer accounts, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  • Manage customer accounts, including maintaining accurate customer information and documenting customer payment appointments.
  • Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history.
  • Build and maintain strong relationships with customers to support their ownership goals and drive sales.
  • Manage the collections process, including counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures.
  • Communicate with customers who have not renewed merchandise agreements.
  • Update customer information and maintain accuracy.
  • Manage the accounts staff to achieve daily, weekly, and monthly accounts department goals.
  • Perform other duties as assigned by management.

Requirements

  • At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy.
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

What We Offer

  • A competitive salary and incentive pay based on performance.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan and life insurance.
  • Opportunities for career growth and advancement.