Customer Service Ambassador

3 days ago


Lakeland, Florida, United States Frandsen Full time
Job Summary

Frandsen is seeking a highly skilled Customer Service Representative to join our team in Glencoe, Minnesota. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and driving sales growth.

Key Responsibilities
  • Order Management: Take primary responsibility for the accuracy of inbound order transactions, manage customer orders, and ensure timely delivery.
  • Customer Relations: Provide timely and effective responses to customer inquiries, address customer concerns, and utilize phone systems to enable accurate reporting.
  • Sales: Promote products, augment sales, and provide support to sales teams to drive gross revenue and margin increases.
  • Problem Resolution: Research shipping and pricing errors, communicate customer-specific requirements, and coordinate with accounting to resolve issues.
  • Organization and Time Management: Maintain and organize paperless files, update customer lists, and complete required tasks within specified timelines.
Requirements
  • High school diploma or general education degree (GED)
  • Three to five years of related experience and/or training
  • Demonstrated high proficiency with all programs in Microsoft Office Suite
  • Exceptional PC skills, including manufacturing software and Microsoft Office Suite
Benefits
  • High-deductible health plan with 100% preventive services (in network)
  • 100% coverage for preventive prescription medications
  • Flexible spending account
  • Life, accident, and disability insurance options
  • Dental and vision plan options
  • 401(k) and profit sharing
  • Employee assistance program


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