Front Desk Coordinator

2 weeks ago


Ashburn, Virginia, United States NOVA Plastic Surgery and Dermatology Full time
Job Overview

NOVA Plastic Surgery and Dermatology is a leading aesthetic practice in the region, committed to delivering exceptional care to patients and investing in staff growth. We seek a full-time Front Desk Coordinator to provide outstanding customer service in a fast-paced setting.

Responsibilities
  • First Impressions: Demonstrate excellent phone skills and become a reliable source of information about our services and medical-grade skincare products.
  • Customer Service: Provide exceptional service in-person, over the phone, and via email.
  • Administrative Tasks: Receive and direct phone calls, schedule appointments, process payments, check patients in and out, obtain necessary patient information, manage patient records, and assist with referrals.
  • Support Services: Serve beverages to patients, maintain a tidy waiting area, and assist with patient referrals.
  • Retail Support: Assist patients purchasing retail products and maintain inventory in-store and online.
  • Professional Development: Participate in ongoing education and staff development.
Qualifications
  • Education: Bachelor's Degree Preferred
  • Experience: Customer service experience
  • Skills: Strong interest in skincare and aesthetics, ability to communicate clearly and effectively, and exceptional attention to detail and interpersonal skills.
  • Work Environment: Ability to work well in a fast-paced environment and multitask effectively.
  • Technology: Computer proficiency and willingness to learn new platforms as required.
Benefits
  • Compensation: $17-$20 hourly starting pay (based on experience)
  • Benefits Package: Health benefits with HSA/FSA options, 401K Plan, paid time off, and retail products as gratis
  • Professional Growth: Growth potential

To apply, please submit your resume and a cover letter. We review applications and invite select applicants to a virtual interview followed by an interview in the office.



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