Medical Office Receptionist
2 days ago
Capital Area Pediatrics is seeking a highly skilled and compassionate Patient Services Representative to join our team at our Ashburn location. As a key member of our front desk team, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support.
Key Responsibilities:- Provide administrative support to ensure efficient and excellent patient experience
- Serve as liaison between patients and clinical staff, ensuring seamless communication and coordination
- Adhere to established procedures for appointment scheduling, intake, and record-keeping
- Collect copays, payments, and accurately post to patient accounts
- Make outbound outreach calls to patients to improve population health and vaccination schedules
- Receive and respond to inbound calls, emails, and text communications to schedule appointments
- At least two years of professional experience, with healthcare experience preferred
- Excellent customer service skills and ability to remain solutions-oriented
- Ability to learn and retain new computer skills and software systems
- Fundamental knowledge of HIPAA compliance and electronic medical records
- High school diploma or equivalent required
Capital Area Pediatrics is a proud Equal Opportunity Employer, committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
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