Medical Office Receptionist

2 days ago


Ashburn, Virginia, United States Capital Area Pediatrics Full time
Job Title: Medical Office Front Desk

Capital Area Pediatrics is seeking a highly skilled and compassionate Patient Services Representative to join our team at our Ashburn location. As a key member of our front desk team, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support.

Key Responsibilities:
  • Provide administrative support to ensure efficient and excellent patient experience
  • Serve as liaison between patients and clinical staff, ensuring seamless communication and coordination
  • Adhere to established procedures for appointment scheduling, intake, and record-keeping
  • Collect copays, payments, and accurately post to patient accounts
  • Make outbound outreach calls to patients to improve population health and vaccination schedules
  • Receive and respond to inbound calls, emails, and text communications to schedule appointments
Requirements:
  • At least two years of professional experience, with healthcare experience preferred
  • Excellent customer service skills and ability to remain solutions-oriented
  • Ability to learn and retain new computer skills and software systems
  • Fundamental knowledge of HIPAA compliance and electronic medical records
  • High school diploma or equivalent required
What We Offer:

Capital Area Pediatrics is a proud Equal Opportunity Employer, committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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