Front Desk Manager
2 days ago
At Arch Amenities Group, we're dedicated to crafting exceptional experiences for our guests. As a leading provider of innovative wellness solutions, we're committed to excellence and strive to deliver outstanding service.
Position OverviewWe're seeking a dynamic and enthusiastic Front Desk Manager to lead our team at the Ashburn Village Sports Pavilion. Reporting directly to the General Manager, you'll oversee daily operations, staff training, and guest satisfaction, ensuring our guests receive exceptional experiences every time.
Key Responsibilities- Lead and motivate the Front-Line Staff to deliver exceptional guest experiences.
- Oversee day-to-day operations, including scheduling, payroll submissions, and inventory management.
- Drive guest satisfaction through proactive customer service, addressing guest feedback, and ensuring swift resolutions.
- Collaborate with marketing to implement promotional campaigns and engage with members on exciting new offers.
- Ensure procedures align with Arch Amenities Group's excellence standards.
- Maintain a safe and welcoming environment by overseeing facility access and monitoring safety protocols.
- Support staff in preparing for special events and maintaining facility equipment and spaces.
- Assist in orienting new members with an introduction to the facility, services, programs, and policies.
- Bachelor's degree in hospitality management, business, or related field (preferred).
- 2+ years of leadership experience in customer service, ideally within the hospitality or spa industry.
- Exceptional communication and problem-solving skills, with a passion for delivering outstanding guest service.
- Proven ability to manage a team, delegate responsibilities, and foster a positive work environment.
- Strong organizational skills, able to balance multiple priorities with attention to detail.
- Proficiency in computer systems and office equipment.
- Ability to stand for extended periods, lift up to 25 lbs, and perform general physical activities as needed.
- CPR/First-Aid certification (required by some clients).
Varied hours to include nights, weekends, and holidays. You'll thrive in a dynamic environment with room to grow and evolve alongside the best in the industry.
Arch Amenities Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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