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Aftersales Service Coordinator

2 months ago

Portland, Oregon, United States Ben Bridge Jeweler Full time

Job Summary: Ben Bridge Jeweler is seeking a highly organized and detail-oriented Aftersales Service Coordinator to join our team. The successful candidate will be responsible for maintaining and coordinating the flow of all repair jobs entering and leaving our store.

Key Responsibilities:

  • Properly intake customer repairs for both watch and jewelry repairs.
  • Deliver customer repairs and collect payment in a timely manner.
  • Follow up with customers post-pickup to confirm satisfaction with services and repairs.
  • Track in-store and external Rolex services, providing status updates and confirmations to customers.
  • Create service estimates and invoices for all repairs processed through the store.
  • Advise store associates and customers of any backordered parts and service delays.
  • Manage multiple inboxes and provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
  • Compile month-end reports, analyzing and interpreting data as needed.
  • Maintain working knowledge of job flow and job turnaround expectations.
  • Maintain SDS compliance.
  • Organize and maintain both physical and digital department filing systems.

Requirements:

  • Excellent verbal, written, and interpersonal communication skills.
  • Comfortable operating in a fast-paced, customer-facing environment.
  • Ability to maintain composure and resolve conflict under pressure.
  • Meticulous and detail-oriented; comfortable with data analysis.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • High School Diploma or General Education Diploma (GED).

Benefits:

  • Employee merchandise discounts.
  • Paid training.
  • Employee Assistance Program.
  • Paid time off, including vacation, sick, holidays, bereavement, and jury duty.
  • Medical, dental, and vision insurance.
  • Flexible savings accounts.
  • Company-paid life insurance.
  • STD and LTD.
  • Voluntary programs, including pet insurance and supplemental life insurance.
  • 401(k) plan with company match.