Service Coordinator

2 days ago


Portland, Oregon, United States Ace Industries, Inc. Full time
Job Summary

Ace Industries, Inc. is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in managing all personnel and administrative aspects of our branches overhead crane service work.

The ideal candidate will have excellent communication skills, be able to work under pressure, and have a strong understanding of computer applications such as Excel and Windows.

Responsibilities will include collaborating with Ace technicians and other team members on customer work requests, evaluating and making recommendations regarding required repairs or inspections, and maintaining rapport with customers by examining work requests, identifying solutions, and suggesting improved methods and techniques.

Additionally, the Service Coordinator will be responsible for reviewing reports for grammar errors, regulation accuracy, and other crucial information, researching inspections via computer application, and confirming completion of service work and invoicing jobs.

Required skills and knowledge include ability to work under pressure and deadlines, ability to work independently, ability to analyze information and problem solve, excellent communication skills, excellent customer service, understanding of computer applications, and quality and results-driven.

Equipment used to perform job includes basic office equipment such as a cell phone, computer, multiple monitors, and computer applications.

Physical demand requirements and demand level include light physical work with ability to sit for long periods.

Environment includes indoor office work.

Hours worked include 45 hours per week, 9 hour shift, one shift per day, with overtime on an as-needed basis.

Ace Industries, Inc. is a leading provider of overhead crane and hoist distribution, manufacturing, and service companies in the United States. We have fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide.

We are committed to providing our customers with the highest level of service and support. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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