Aftersales Service Coordinator

3 days ago


Portland, Oregon, United States Ben Bridge Jeweler Full time
Job Summary

We are seeking a highly organized and detail-oriented Aftersales Service Coordinator to join our team at Ben Bridge Jeweler. As a key member of our store team, you will be responsible for maintaining and coordinating the flow of all repair jobs entering and leaving the store.

Key Responsibilities
  • Responsible for proper customer-facing repair intake for both watch and jewelry repairs.
  • Deliver customer repairs and collect appropriate payment in a prompt manner.
  • Follow up with customers post-pickup to confirm satisfaction with services and repairs.
  • Daily check-ins and processing for all inbound customer repairs.
  • Track in-store and external (factory repair & corporate watchmaker department) Rolex services.
  • Provide Rolex service status updates and service confirmations to customers.
  • Provide customers with pending job estimates and follow up as needed.
  • Complete Rolex Service Data Reporting via WRS on a monthly basis.
  • Invoice reconciliation for all services, spare parts, and watchmaking tools.
  • Create service estimates and invoices for all repairs processed through the store.
  • Advise store associates and customers of any backordered parts and service delays.
  • Manage multiple inboxes via Outlook.
  • Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
  • Create and compile month-end reports, analyzing and interpreting data as needed.
  • Maintain working knowledge of job flow and job turnaround expectations.
  • Maintain SDS compliance.
  • Organize and maintain both physical and digital department filing systems.
  • Perform other administrative duties as directed by management.
Requirements
  • Excellent verbal, written, and interpersonal communication skills.
  • Comfortable operating in a fast-paced, customer-facing environment.
  • Ability to maintain composure and resolve conflict under pressure.
  • Meticulous and detail-oriented; comfortable with data analysis.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • High School Diploma or General Education Diploma (GED).
Benefits

Ben Bridge Jeweler offers a comprehensive benefits package, including employee merchandise discounts, paid training, Employee Assistance Program, and paid time off. Our benefits program includes medical, dental, and vision insurance, flexible savings accounts, company-paid life insurance, STD and LTD, as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, we offer a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.



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