Aftersales Service Coordinator
4 weeks ago
The Store Aftersales Service Coordinator is responsible for maintaining and coordinating the flow of all repair jobs entering and leaving the store. This role requires strong communication and organizational skills to ensure seamless customer service and efficient repair processes.
Key Responsibilities:- Properly intake customer repairs for both watch and jewelry repairs.
- Deliver customer repairs and collect payment in a timely manner.
- Follow up with customers to confirm satisfaction with services and repairs.
- Process daily check-ins and processing for all inbound customer repairs.
- Track in-store and external Rolex services.
- Provide customers with pending job estimates and follow up as needed.
- Complete monthly Rolex Service Data Reporting via WRS.
- Invoice reconciliation for all services, spare parts, and watchmaking tools.
- Create service estimates and invoices for all repairs processed through the store.
- Advise store associates and customers of any backordered parts and service delays.
- Manage multiple inboxes via Outlook.
- Provide status updates on pending services to sales associates, watchmakers/watch techs, and store manager.
- Create and compile month-end reports, analyzing and interpreting data as needed.
- Maintain working knowledge of job flow and job turnaround expectations.
- Maintain SDS compliance.
- Organize and maintain both physical and digital department filing systems.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to maintain composure and resolve conflict under pressure.
- Meticulous and detail-oriented; comfortable with data analysis.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- High School Diploma or General Education Diploma (GED).
Ben Bridge Jeweler offers a comprehensive benefits package, including employee merchandise discounts, paid training, Employee Assistance Program, and paid time off. Our benefits program includes medical, dental, and vision insurance, flexible savings accounts, company-paid life insurance, STD, and LTD, as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, we offer a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.
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