Client Services Coordinator
2 weeks ago
Position Overview:
Seneca Foods is recognized as a premier supplier of packaged fruits and vegetables across North America, sourcing our high-quality offerings from over 2,000 farms throughout the United States. We proudly hold a significant share in the retail private label, food service, and export canned vegetable sectors, distributing our products to more than 90 countries under various brand names.
We are currently seeking a Customer Service Administrator to enhance our operations. This role is pivotal in ensuring customer satisfaction and maintaining our commitment to excellence.
Key Responsibilities:
- Review and process sales orders efficiently.
- Investigate and provide updates on sales order statuses.
- Facilitate necessary changes to sales orders as requested.
- Address customer inquiries and concerns across various issues.
- Create and manage comprehensive customer profiles.
- Identify and report master data discrepancies related to sales order entries.
- Escalate unresolved customer issues to management for resolution.
- Initiate requests for additional information as needed.
- Respond to inquiries from customers, brokers, and sales representatives.
- Provide backup support to colleagues during their absence.
Qualifications:
- Experience in general office operations with a focus on order processing or data entry.
- Strong professional communication skills.
- Self-motivated and a collaborative team player.
- Detail-oriented with a high level of accuracy and organization.
- Familiarity with SAP or other ERP systems, as well as proficiency in Microsoft Office Suite (Excel, Word, Outlook) is preferred.
Seneca Foods Corporation is dedicated to fostering an inclusive workplace, ensuring equal opportunities for all individuals. We are committed to making reasonable accommodations for qualified employees and applicants with disabilities, as required by law.
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