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Client Relations Coordinator

2 months ago

Janesville, Wisconsin, United States Seneca Foods Full time

Position Overview:

Seneca Foods is recognized as a premier supplier of packaged fruits and vegetables across North America, with a robust network of facilities throughout the United States. Our high-quality offerings are sourced from over 2,000 American farms, making us a leader in the retail private label, food service, and export canned vegetable markets, with distribution to more than 90 countries.

Role Summary:

We are currently seeking a Customer Service Administrator to enhance our operations. This role is essential in ensuring our commitment to excellence in customer service and operational efficiency.

Key Responsibilities:

  • Review and process sales orders efficiently.
  • Investigate and communicate the status of sales orders.
  • Implement necessary changes to sales orders as requested.
  • Address customer concerns and inquiries effectively.
  • Create and maintain comprehensive customer profiles.
  • Identify and resolve master data issues related to sales order entry.
  • Escalate customer issues to management for resolution.
  • Initiate requests for information as needed.
  • Respond to inquiries from customers, brokers, and sales teams.
  • Provide backup support to colleagues during their absence.

Qualifications:

  • Experience in general office duties, particularly in order processing or data entry.
  • Strong professional communication skills.
  • Self-motivated and able to work collaboratively within a team.
  • Detail-oriented with a focus on accuracy and organization.
  • Familiarity with SAP or other ERP systems, as well as proficiency in Microsoft Office Suite (Excel, Word, Outlook) is preferred.

Seneca Foods Corporation is dedicated to fostering an inclusive environment and providing equal opportunities for all individuals. We are committed to ensuring that no employee or applicant faces discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other legally protected class.