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Client Services Coordinator

2 months ago

Janesville, Wisconsin, United States Seneca Foods Full time

Company Overview:

Seneca Foods stands as a prominent name in North America, specializing in the provision of packaged fruits and vegetables. With a vast network of facilities across the United States, we source our high-quality products from over 2,000 American farms. Our extensive portfolio includes a significant share of the retail private label, food service, and export canned vegetable markets, with distribution reaching over 90 countries. Our products are marketed under various brands, including Libby's, Aunt Nellie's, READ, Seneca Farms, Green Valley, CherryMan, Paradise, Pennant, and our own Seneca labels.

Position Overview:

We are currently seeking a Customer Service Administrator to enhance our operations. This role is essential in ensuring customer satisfaction and efficient order processing.

Key Responsibilities:

  • Review and process sales orders accurately.
  • Investigate the status of sales orders and provide timely feedback.
  • Implement necessary changes to sales orders as requested.
  • Address customer concerns regarding various issues.
  • Create and maintain comprehensive customer profiles.
  • Identify and report master data issues related to sales order entry.
  • Escalate customer issues to management for resolution.
  • Initiate requests for information as needed.
  • Respond to inquiries from customers, brokers, and sales teams.
  • Provide backup support to colleagues during their absence.

Qualifications:

  • Experience in general office tasks, particularly in order processing or data entry.
  • Professional demeanor with effective communication skills.
  • Self-motivated and a collaborative team player.
  • Detail-oriented with a focus on accuracy and organization.
  • Familiarity with SAP or other ERP systems, as well as proficiency in Microsoft Office (Excel, Word, Outlook) is preferred.

Seneca Foods Corporation is dedicated to fostering an inclusive environment, providing equal opportunities for all. We are committed to a positive affirmative action program and ensure that no employee or applicant faces discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other legally protected classes.