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Client Relations Coordinator

2 months ago

Janesville, Wisconsin, United States Seneca Foods Full time

Seneca Foods stands as a prominent entity in North America's packaged fruits and vegetables sector, with operations across the United States. Our premium products are primarily sourced from over 2,000 American farms, allowing us to maintain a leading position in the retail private label, food service, and export canned vegetable markets, distributing to more than 90 countries. Our offerings also include well-known brands such as Libby's, Aunt Nellie's, READ, Seneca Farms, Green Valley, CherryMan, Paradise, Pennant, and Seneca labels, alongside co-pack arrangements for various vegetable products.

Position Overview:
Currently, we are seeking a Customer Service Administrator to contribute to our operations. We provide a comprehensive benefits package that includes medical, dental, vision, life insurance, 401K, paid time off, and more.

Key Responsibilities:

  • Review and process sales orders efficiently.
  • Investigate the status of sales orders and provide timely feedback.
  • Make necessary adjustments to sales orders as requested.
  • Address customer concerns regarding various issues.
  • Create and maintain detailed customer profiles.
  • Identify and report master data issues related to sales order entry.
  • Escalate customer issues to management for resolution.
  • Initiate requests for additional information as needed.
  • Respond to inquiries from customers, brokers, and sales teams.
  • Provide backup support to colleagues during their absence.
Qualifications:
  • Experience in general office tasks, particularly in order processing or data entry.
  • Professional demeanor with effective communication skills.
  • Self-motivated and a collaborative team player.
  • Detail-oriented with a focus on accuracy and organization.
  • Familiarity with SAP or other ERP systems, as well as Microsoft Office (Excel, Word, Outlook) is preferred.
Seneca Foods Corporation is dedicated to ensuring equal opportunity for all individuals through a robust affirmative action program. We uphold a policy of non-discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other legally protected class. We are committed to making reasonable accommodations for qualified employees and applicants with disabilities, provided that such accommodations do not impose undue hardship on our operations.