IT Support Specialist

2 weeks ago

Beavercreek, Ohio, United States Apex Systems Full time

Apex Systems is seeking a skilled Desktop Support Technician to provide essential support for our clients. This role involves a variety of responsibilities to ensure the smooth operation of computer systems and related hardware.

Key Responsibilities:

  • Conduct repairs, testing, imaging, and cleaning of PCs, laptops, monitors, printers, and other hardware components.
  • Analyze and troubleshoot software issues and computer peripherals, ensuring proper setup and configuration of all hardware.
  • Manage asset operations, including installation, relocation, addition, and modification of equipment, with a focus on large-scale IMAC events for printer migration and PC refresh initiatives.
  • Ensure timely follow-up on all support tickets requiring additional work or communication.
  • Assist in the installation, configuration, upgrading, and maintenance of server equipment.
  • Implement backup, recovery, and security protocols, both as part of routine operations and in emergency situations.
  • Adhere to established procedures for diagnosing and reporting outages of critical applications.
  • Support the diagnosis of network hardware and performance issues, performing approved installations and maintenance of physical network systems.
  • Provide in-person technical support to end users, ensuring effective communication and assistance.
  • Contribute to the development and documentation of process improvements.
  • Collaborate with colleagues to resolve technical issues faced by end users.
  • Support Site Leaders in executing established processes and managing escalations.
  • Manage multiple projects efficiently.
  • Experience in an enterprise environment is preferred.
  • Physical capability to lift up to 40 lbs, bend, crawl, and lay down as necessary to support customer systems.
  • Ability to remain on feet and walk throughout the day while visiting various work areas.

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