Technical Support Analyst

2 weeks ago


Beavercreek, Ohio, United States Apex Systems Full time

Apex Systems is seeking a skilled IT Support Specialist to join our team. This role involves providing comprehensive technical assistance and support for various computer systems and peripherals.

Position Overview:

This position entails a contract opportunity with the potential for permanent placement. The ideal candidate will have a robust background in supporting PC hardware and software, as well as experience with server and network equipment.

Key Responsibilities:

  • Diagnose, repair, and maintain desktop computers, laptops, monitors, printers, and related hardware.
  • Analyze and troubleshoot software issues and computer peripherals, ensuring proper setup and configuration of all hardware.
  • Manage asset tracking and participate in large-scale installation and migration projects.
  • Ensure timely follow-up on support tickets and provide necessary updates.
  • Assist in the installation, configuration, and maintenance of server equipment.
  • Implement backup, recovery, and security protocols during both routine and emergency situations.
  • Adhere to established procedures for diagnosing and reporting outages of critical applications.
  • Support network hardware diagnostics and performance assessments, including installation and maintenance tasks.
  • Provide in-person technical support to end users, ensuring effective communication and assistance.
  • Contribute to the development and documentation of process improvements.
  • Collaborate with team members to resolve technical issues faced by end users.
  • Support the Site Leader in executing established processes and managing escalations.
  • Manage multiple projects effectively while maintaining high-quality standards.
  • Demonstrate physical capability to lift equipment and navigate various work environments.

We are looking for a dedicated professional who thrives in a dynamic environment and is committed to delivering exceptional technical support.


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