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Desktop Support Specialist

2 months ago

Beavercreek, Ohio, United States A3 Staffing Solutions Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at A3 Staffing Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment, interacting directly with end-users.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Train employees on new technologies and identify, analyze, and repair product failures.
  • Determine and recommend products or services that best fit clients' needs.
  • Imaging and image recovery, break/fix repairs on desktops and laptops, and install/reinstall software packages and updates.
  • Support WiFi and VPN connections, as well as wireless devices.
  • Provide exceptional customer service skills.

Company Overview:

A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes. We strive to provide an exceptional client experience, deliver on our commitments, build trust by thinking and acting with integrity, and create an environment that inspires innovation.