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Guest Services Representative

2 months ago

Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure guest satisfaction and hotel efficiency.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the hotel.
What We Offer
  • Competitive Salary: $29.22 per hour.
  • Opportunities for Growth: Career advancement opportunities within the hotel and company.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and more.