Guest Service Representative
4 weeks ago
As a Guest Service Representative at Marriott International Inc, you will be responsible for providing exceptional service to our guests. Your primary duties will include organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and securing payment. You will also be responsible for verifying and adjusting billing, activating and filing room keys, and processing all guest requests and messages. Additionally, you will be required to identify and explain room features to guests, supply them with directions and information regarding property amenities and services, and follow up on any outstanding requests or problems from the previous day.
Key Responsibilities
- Organize and confirm guest check-ins and check-outs
- Process room reservations and requests
- Secure payment and verify and adjust billing
- Activate and file room keys
- Process all guest requests and messages
- Identify and explain room features to guests
- Supply guests with directions and information regarding property amenities and services
- Follow up on any outstanding requests or problems from the previous day
Requirements
- High school diploma or equivalent required
- Previous experience in a customer service role preferred
- Ability to work in a fast-paced environment and multitask
- Excellent communication and problem-solving skills
- Ability to work a variety of shifts, including evenings and weekends
Benefits
- Competitive hourly rate
- Health care benefits
- Retirement benefits
- Earned paid time off and/or sick leave
- Life insurance
- Disability coverage
- Other life and work wellness benefits
-
Guest Services Representative
4 weeks ago
Honolulu, Hawaii, United States Highgate Hotels Full timeJob SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay, ensuring a seamless and memorable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesWelcoming guests and...
-
Guest Service Representative
4 weeks ago
Honolulu, Hawaii, United States Marriott Full time**Job Summary**As a Guest Service Representative, you will be responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. You will secure payment, verify and adjust billing, and activate and file room keys. You will also process all guest requests and relay...
-
Guest Services Representative
4 weeks ago
Honolulu, Hawaii, United States Best Western Plaza Hotel Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Best Western Honolulu. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and welcome guests, respond to their inquiries, and...
-
Guest Service Representative
1 month ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesOrganize and confirm guest...
-
Guest Service Representative
4 weeks ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room reservations,...
-
Guest Services Representative
4 weeks ago
Honolulu, Hawaii, United States Honolulu Airport Hotel Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at the Honolulu Airport Hotel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide attentive and courteous service to all guests during check-in,...
-
Guest Services Manager
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking...
-
Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Service Corporation International Full timeAt Service Corporation International, we celebrate lives and our associates. We are seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be the first point of contact for our clients and visitors. Your role will be to provide exceptional customer service, ensuring a comfortable and welcoming...
-
Guest Service Ambassador
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Service Representative at Sheraton Waikiki Beach Resort, you will be responsible for providing exceptional guest experiences through efficient and personalized service. This role involves organizing and confirming guest check-ins and check-outs, processing room reservations, requests, and cancellations, as well as securing payment and...
-
Guest Services Ambassador
4 weeks ago
Honolulu, Hawaii, United States Marriott Vacations Worldwide Full timeJob Title: Guest Services AmbassadorAt Marriott Vacations Worldwide, we're seeking a Guest Services Ambassador to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our resort guests feel welcome and valued.Key Responsibilities:Greets and engages resort guests to...
-
Guest Services Coordinator
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Services Coordinator at Marriott, you will be responsible for providing exceptional service to our guests. This includes supplying directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities. You will also be responsible for responding to special requests...
-
Guest Services Coordinator
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Services Coordinator at Marriott, you will be responsible for providing exceptional service to our guests. This includes supplying directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities. You will also be responsible for contacting appropriate...
-
Guest Services Agent
4 weeks ago
Honolulu, Hawaii, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide warm and welcoming service to all guests, responding to their...
-
Guest Services Director
1 month ago
Honolulu, Hawaii, United States AccorHotel Full timeJob Title: Guest Services ManagerThis key role is instrumental in setting the tone for our guests and team members to ensure the delivery of an exceptional guest experience.Responsibilities:Oversee, mentor, and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.Align with the Director of...
-
Guest Services Coordinator
4 weeks ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Services Coordinator to join our team at Marriott International Inc. This role is responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesSupply guests with directions and information regarding property amenities, services, and hours of...
-
Guest Services Coordinator
4 weeks ago
Honolulu, Hawaii, United States The Institute for Human Services, Inc. Full timeJob Title: Guest Services AssistantJob Summary:The Institute for Human Services, Inc. is seeking a Guest Services Assistant to provide exceptional customer service and support to our clients at our emergency shelters. As a key member of our team, you will play a vital role in creating a warm and welcoming environment of Ho'okipa (Hospitality) for our...
-
Guest Services Associate
4 weeks ago
Honolulu, Hawaii, United States Travel + Leisure Full timeDeliver Exceptional Guest ExperiencesAs a Guest Services Associate at Travel + Leisure Co., you will play a vital role in creating unforgettable vacation memories for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world.Key Responsibilities: Extend hospitality with heart...
-
Customer Service Representative
4 weeks ago
Honolulu, Hawaii, United States YMCA of Honolulu Full timeJob SummaryAs a Customer Service Representative at the YMCA of Honolulu, you will play a vital role in providing exceptional service to our members and guests. This position requires a strong understanding of customer service principles and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide excellent customer service to...
-
Guest Services Associate
4 weeks ago
Honolulu, Hawaii, United States The Friends of Iolani Palace Full timeJob DescriptionAt The Friends of Iolani Palace, we are seeking a highly skilled Guest Services Associate to join our team. As a Palace Ambassador, you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable experience for all.Key Responsibilities:Provide warm and welcoming greetings to...
-
Floral Guest Service Associate
4 weeks ago
Honolulu, Hawaii, United States AlohaHP Full timeAbout the RoleWe're seeking a skilled Floral Guest Service Associate to join our team at AlohaHP. As a key member of our team, you'll be responsible for delivering exceptional customer service, creating memorable experiences, and driving sales growth.Key ResponsibilitiesProvide personalized service to guests, ensuring a positive and memorable...