Guest Services Representative

4 weeks ago


Honolulu, Hawaii, United States Highgate Hotels Full time
Job Title: Guest Services Agent

At Highgate Hotels, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the Front Desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly rate of $30.43.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to work with a leading hospitality company.


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