Guest Service Representative

2 weeks ago


Honolulu, Hawaii, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment, verify, and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Follow up on any outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count bank at the beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Ability to perform other reasonable job duties as requested by Supervisors.
What We Offer

We offer a competitive hourly rate of $24.87 to $31.09, a dynamic and supportive work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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