Guest Service Representative
2 weeks ago
We are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.
Key Responsibilities- Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
- Secure payment, verify, and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Follow up on any outstanding requests or problems from the previous day and resolve them.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to the appropriate department.
- Count bank at the beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Ability to stand, sit, or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Ability to perform other reasonable job duties as requested by Supervisors.
We offer a competitive hourly rate of $24.87 to $31.09, a dynamic and supportive work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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Guest Services Representative
1 week ago
Honolulu, Hawaii, United States Highgate Hotels Full timeJob SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay, ensuring a seamless and memorable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesWelcoming guests and...
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Guest Service Representative
1 week ago
Honolulu, Hawaii, United States Marriott Full time**Job Summary**As a Guest Service Representative, you will be responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. You will secure payment, verify and adjust billing, and activate and file room keys. You will also process all guest requests and relay...
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Guest Service Representative
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Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Sheraton Waikiki Beach Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and...
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Guest Service Representative
4 weeks ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins...
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Hotel Guest Service Representative
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Honolulu, Hawaii, United States Halekoa Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at the Hale Koa Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to...
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Guest Services Representative
2 weeks ago
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Guest Services Representative
1 month ago
Honolulu, Hawaii, United States Best Western Plaza Hotel Full timeJob Title: Guest Services AgentLocation: Best Western Honolulu, HIJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a positive work environment for our employees.Job Summary:The Guest Services Agent is responsible...
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Guest Service Representative
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...
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Guest Service Representative
5 days ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room reservations,...
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Guest Services Representative
2 weeks ago
Honolulu, Hawaii, United States Highgate Hotels Full timeJob Title: Guest Services AgentAt Highgate Hotels, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming...
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Guest Service Representative
1 month ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...
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Guest Services Representative
3 weeks ago
Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Hilton Garden Inn Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring...
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Guest Services Representative
1 week ago
Honolulu, Hawaii, United States Honolulu Airport Hotel Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our team at the Honolulu Airport Hotel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide attentive and courteous service to all guests during check-in,...
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Guest Services Representative
2 weeks ago
Honolulu, Hawaii, United States Highgate Hotels Full timeJob Title: Guest Services AgentJob Summary:The Guest Services Agent is a key member of our Front Office team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Responsibilities:Greet and...
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Guest Services Representative
1 month ago
Honolulu, Hawaii, United States Honolulu Airport Hotel Full timeJob Title: Guest Services AgentLocation: Honolulu Airport Hotel, Honolulu, HIJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company with a portfolio of global properties.Job Summary:The Guest Services Agent is responsible for providing exceptional service to guests during check-in, throughout their...
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Guest Service Representative
1 week ago
Honolulu, Hawaii, United States Marriott International Inc Full timeJob SummaryAs a Guest Service Representative at Marriott International Inc, you will be responsible for providing exceptional service to our guests. Your primary duties will include organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and securing payment. You will also be responsible for verifying and...
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Guest Services Manager
1 week ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking...
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Guest Services Manager
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Services Manager at Marriott International, you will be responsible for overseeing all property operations, ensuring the highest levels of hospitality and service are provided. You will represent property management in resolving any guest-related situation, manage the flow of questions, and direct guests within the lobby. You will also...
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Hotel Guest Service Representative
2 weeks ago
Honolulu, Hawaii, United States Marriott Hotels & Resorts Full timeKey ResponsibilitiesAs a Guest Service Agent, you will be responsible for ensuring a seamless and personalized experience for our guests. This includes:Managing guest check-ins and check-outs, including room reservations and key distributionProcessing guest requests and resolving any issues that may ariseVerifying and adjusting guest billing, including...