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Guest Service Representative

2 months ago

Honolulu, Hawaii, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys.
  • Process guest requests and relay messages.
  • Print contingency lists for emergency situations.
  • Identify and explain room features to guests.
  • Supply guests with directions and information about property amenities, services, and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day.
  • Run and review daily reports and logs.
  • Complete designated cashier and closing reports.
  • Accept and record wake-up call requests.
  • Count and secure bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Provide change and notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
What We Offer

We offer a competitive hourly rate of $24.87 to $31.09, as well as opportunities for training, development, and recognition. As a valued member of our team, you will have access to a range of benefits and perks, including a comprehensive training program, opportunities for advancement, and a supportive work environment.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and empowered to succeed.