Guest Service Representative

2 weeks ago

Honolulu, Hawaii, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Explain room features to guests, provide directions, and offer information on property amenities and services.
  • Follow up on outstanding requests and resolve any issues from the previous day.
  • Run and review daily reports, complete designated cashier and closing reports, and count bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of any guest reports of theft and maintain confidentiality of proprietary information.
Requirements
  • Ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • High school diploma or equivalent required; previous experience in a customer service role preferred.
What We Offer

As a Guest Service Agent with Marriott, you will enjoy a competitive hourly rate of $24.87 to $31.09, a comprehensive benefits package, and opportunities for career growth and development. Join our team and become part of a global hospitality leader that values diversity, inclusion, and employee well-being.

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