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Assistant Front Desk Manager
2 months ago
The Avion Hospitality is seeking a highly motivated and experienced Front Office Assistant Manager to join our team.
The successful candidate will be responsible for assisting the Front Office Manager with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy.
Key Responsibilities:
- Assist the Front Office Manager in overseeing the daily operations of the Front Office, including check-in, check-out, reservations, and guest services.
- Ensure that all guests are greeted in a friendly and professional manner and that their needs are met promptly and efficiently.
- Assist in managing the Front Office staff, including training, scheduling, and performance management.
- Monitor and maintain the Front Office's financial performance, including room revenue and occupancy rates.
- Ensure that all Front Office procedures and policies are followed and that all staff members are trained on them.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain a clean and organized Front Office area.
Requirements:
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 3 years of experience in a Front Office management role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software.
- Must be able to work flexible hours, including weekends and holidays.
We offer a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) plan.
