Retail Operations Supervisor

2 weeks ago


West Columbia, South Carolina, United States The Tile Shop, Inc. Full time

**Retail Operations Supervisor**

**Company Overview**

**The Tile Shop, Inc. is seeking a Retail Operations Supervisor to join our dynamic team.** We are looking for dedicated, knowledgeable, and enthusiastic Sales Leaders who prioritize delivering exceptional customer service.

As a Retail Operations Supervisor, you will set the standard by leading your team to achieve sales targets while ensuring an outstanding customer experience.

**Key Responsibilities**

  • Recruit, train, and develop a skilled team of Sales Associates.
  • Provide coaching on company policies, procedures, and job responsibilities.
  • Engage with customers proactively to foster long-term relationships.
  • Promote and sell tile and related products to surpass customer expectations.
  • Gain a comprehensive understanding of store and warehouse operations.
  • Inspire your team to meet and exceed sales objectives.
  • Educate customers about installation processes and product offerings.
  • Monitor and report on store sales performance.
  • Keep customers informed about product availability and delivery.
  • Uphold professional standards to maintain the integrity of The Tile Shop brand.
  • Create work schedules for Associates and Warehouse Staff.
  • Ensure inventory accuracy and effective stock management.
  • Implement sound business practices consistently.
  • Perform additional tasks as required.

**Qualifications**

  • Minimum of 1 year experience in retail management.
  • Previous experience in sales is essential.
  • Demonstrated ability to build, develop, and inspire a sales team.
  • Strong work ethic with a commitment to exceeding expectations.
  • Ability to collaborate effectively in a fast-paced, commission-based environment.
  • Willingness to learn and grow from feedback.
  • Positive attitude and enthusiasm that motivates others.
  • Detail-oriented with excellent organizational skills.
  • Ability to creatively combine various styles, colors, and textures.
  • Basic math and computer proficiency.
  • Proficient in reading, writing, and speaking English.
  • Experience in a related field is preferred.

**Additional Information**

At The Tile Shop, we are dedicated to nurturing your overall development, not just your professional skills. Our benefits program reflects our commitment to you as a vital contributor to our success, featuring a competitive package.

**Benefits Include:**

  • Competitive compensation with unlimited earning potential.
  • Opportunities for individual career advancement and comprehensive training.
  • Robust and competitive benefits package.
  • Employer contributions to Health Savings Accounts.
  • 401(k) plan with employer matching.
  • A collaborative and team-oriented work environment.

The Tile Shop is proud to be an Equal Opportunity Employer.



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